ALL returns MUST be approved by NBR. NO returns will be accepted, and NO credit will be issued without a completed and approved Return Authorization form from NBR in advance. All Return Authorization requests must be made by email within 30 days of delivery. All approved return Merchandise must be sent back to NBR’s warehouse within 15 days of requesting the Return Authorization Form (RMA). Upon review of the form, NBR will determine if the item(s) are eligible for return. All authorized returns will be subject to a 30% restocking fee to be deducted from the refund amount. Any items returned without prior authorization will be charged a 50% restocking fee. All restocking fees and return shipping charges are to be assessed and deducted from the refund amount before a credit is issued. Authorized returns must be received in unused condition (suitable for resale) and item(s) must be in their original packaging. Upon receipt of authorized returned item(s) NBR will inspect the item(s) to determine if unused, new, and in suitable condition for resale. Refunds will be credited to you within 45 days after we receive the returned item(s). IF NBR HAS TO REPACKAGE THE ITEM FOR SALE, THE COST OF PACKAGING WILL BE DEDUCTED FROM THE REFUND. The customer is responsible for all return shipping costs. The customer can arrange for return shipping to NBR but will not be reimbursed for return shipping costs. If NBR arranges for pickup of the item(s) to be returned, a Return Shipping Charge will be deducted from any refund amount before credit is issued. Special order, cut-to-order, and customized items typically cannot be returned. For special order, cut-to-order, and customized items to be delivered, you may contact a customer service team member at NBR to discuss alternatives or possible arrangements to return to manufacturer. Special order, cut-to-order, and customized items that may be returnable must be in unused condition (suitable for resale) and item(s) must be in original packaging. Note that manufacturer return, and restocking policies and fees may be in addition to and may differ from those of NBR and the customer is entirely responsible for meeting the requirements of any return to manufacturer. All restocking fees and return shipping charges are to be assessed and deducted from the refund amount before a credit is issued.

To request authorization to return item(s), contact a customer service team member at (609) 642-8389. The Return Authorization Form can be sent to you by email or fax.

NOTE: Any items returned to NBR without a completed and approved RMA Form may be refused and credit will not be issued.